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TERMS OF SERVICE | USE OF OUR WEBSITE

POLICY UPDATED: 11-05-2025

USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

  • Use this website to make inquiries and legally valid orders only.
  • Not place any false or fraudulent orders. If such an order is reasonably suspected, we reserve the right to cancel it and inform relevant authorities.
  • Provide accurate and complete contact details including your email, postal address, and phone number. We may use these to contact you regarding your order.
  • Understand that if required information is not provided, your order cannot be processed.


CONTRACT

After placing an order, you will receive a confirmation via email or SMS (Order Confirmation) and later a Shipping Confirmation when your order is dispatched.


AVAILABILITY OF PRODUCTS

All orders are subject to product availability. In case of supply difficulties or stock unavailability, we reserve the right to offer substitute products. If you do not wish to accept the substitute, we will refund any amount paid.


REFUSAL TO PROCESS AN ORDER

We aim to process all orders. However, under exceptional circumstances, we may need to refuse or cancel an order after sending Order Confirmation.  We reserve the right to:

  • Cancel any order at any time.
  • Remove or modify any product, content, or information on the website.
  • Deny service to individuals suspected of bulk buying, bot usage, or fraudulent behavior.

We are not liable to you or any third party for refusal to process an order or modification/removal of website content.


DELIVERY

Subject to availability and exceptional situations, we aim to deliver your order within 4-5 days from Order Confirmation. Delays may occur due to unforeseen events or remote delivery zones.

Delivery is deemed completed when the customer or a third party gains physical possession of the goods, evidenced by signature at the delivery address.


PRICE AND PAYMENT

Prices on the website exclude delivery charges and are subject to change. While we aim for accuracy, pricing errors may occur. If an error is identified:

  • You will be informed and given the option to confirm or cancel your order.
  • If unreachable, the order will be canceled and a full refund issued.

We are not obligated to honor clearly erroneous prices, even after issuing a Shipping Confirmation.


RETURNS - TERMS AND CONDITIONS

  • Orders (excluding sale items) can be returned within 15 days of delivery.
  • Non-returnable items include: caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, and stickers.
  • Returned items must be unused, unwashed, and with original tags intact.
  • Returns of used, soiled, or damaged items (not due to delivery issues) will not be accepted.
  • Defective products must be reported within 24 hours of delivery with images to support your claim.
  • Confirmed returns will be picked up within 48 hours. Customers must ensure the original packaging is intact.
  • A reverse pickup fee of ₹100 applies.
  • Sale items are non-returnable and non-refundable.


RETURN/REFUND POLICY

Refunds are credited to your Obsidian Drip Gift Card.

Only the product amount is refunded; delivery charges are not.

Products can be returned a maximum of two times.

Defective/damaged products within the guarantee period will have shipping covered by Obsidian Drip.


RETURN PERIOD AND GUARANTEE

Select items (Supima products, sweatpants, utility pants, etc.) are eligible for return within 15 days and carry a 3-month guarantee covering manufacturing defects only (up to 50 washes). Covered defects include:

  • Stitching faults, color fading, print/design flaws, pilling, shrinkage, etc.

Defects from misuse, neglect, or improper care are excluded. Proof of purchase is required.


GIFT CARD - TERMS AND CONDITIONS

  • Gift Cards can only be used on obsidiandrip.com.
  • Gift Cards are non-refundable, non-transferable, and cannot be used in physical stores.
  • Products bought via Gift Card are only eligible for replacement.


FRAUD PREVENTION MEASURES

Obsidian Drip strictly monitors for return fraud and abuse. We reserve the right to:

  • Refuse suspicious returns.
  • Inspect all returns for authenticity and condition.
  • Report fraudulent activities to legal authorities.


USER-GENERATED CONTENT

By tagging @ObsidianDrip or using our branded hashtags, you grant us rights to repost or use your content for marketing purposes.
INTERNATIONAL ORDERS

Customers are responsible for all customs duties, taxes, or import charges applied upon delivery.


INVOICE

Invoices will be included with delivered packages.


TAXES

All purchases are subject to prevailing tax laws.


MODIFICATION OF TERMS

Obsidian Drip may update these Terms & Conditions at any time without notice, always in the best interest of our customers.


GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India, with jurisdiction in Mumbai, Maharashtra.


CUSTOMER SATISFACTION GUARANTEE

Your satisfaction is our priority. We are committed to fair and timely resolutions for all order or return issues.