Privacy Policy | OBSIDIAN DRIP
POLICY UPDATED: 22-05-2025
This Privacy Policy describes how Obsidian Drip (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.obsidiandrip.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and those of our users and others.
What Personal Information We Collect
Information We Collect Directly from You
This may include:
- Contact details: Name, address, phone number, email
- Order information: Billing/shipping addresses, payment confirmation, etc.
- Account information: Username, password, and related details
- Shopping information: Items viewed, cart activity, loyalty points, reviews, gift cards
- Customer support details: Messages and correspondence with us
Some features of the Services may require this data. You can choose not to provide it, but this may limit your access.
Information We Collect about Your Usage
We automatically collect "Usage Data" through cookies, pixels, and similar technologies. This may include device/browser info, IP address, and interaction data.
Information We Obtain from Third Parties
This includes:
- WordPress and other service providers
- Payment processors (for payment details)
- Marketing platforms and analytics providers
This data is handled according to this Privacy Policy. See also “Third Party Websites and Links.”
How We Use Your Personal Information
- Providing Products and Services: To fulfill orders, manage accounts, handle returns, send notifications, etc.
- Marketing and Advertising: To send promotional emails, SMS, or WhatsApp messages. You consent to receive transactional and promotional communications by using the Site.
- Security and Fraud Prevention: To detect and prevent fraudulent activity.
- Communication and Service Improvement: To offer customer support and improve our offerings.
Cookies
We use cookies for performance, personalization, analytics, and advertising. See Shopify’s Cookie Policy.
You can control cookies through your browser. However, disabling them may impact functionality.
How We Disclose Personal Information
We may disclose your information to:
Identifiers (e.g. contact/order info): Vendors, affiliates, marketing partners
Commercial info (e.g. orders, support): Same as above
Usage Data: Analytics providers, advertisers
Geolocation data: Technical service providers
We do not sell or use sensitive personal data for profiling without your consent.
User Generated Content
If you post reviews or content publicly via the Site, it becomes accessible to others. We are not responsible for how others may use this content.
Third Party Websites and Links
Our Site may link to third-party platforms. These are governed by their own policies, and we are not responsible for their practices. Exercise caution when interacting with them.
Children's Data
Our Services are not intended for children. If we become aware that a child has submitted personal data, we will delete it. We do not knowingly sell or share data from individuals under 16.
Security and Retention of Your Information
We use reasonable security measures, but no system is infallible. Use secure methods to communicate sensitive data.
We retain your data only as long as needed for business, legal, and regulatory purposes.
Your Rights
Depending on your location, you may have the right to:
- Access / Know what data we hold
- Delete your personal data
- Correct inaccuracies
- Port data to another provider
- Restrict or object to processing
- Withdraw Consent for processing
- Appeal decisions we make on requests
- Opt Out of marketing communications
To exercise your rights, contact us using the details below. We may verify your identity before responding. You may also authorize someone to make requests on your behalf.
We do not discriminate against users who exercise their rights.
Complaints
If you’re unhappy with how we handle your data, contact us. You may also file a complaint with your local data protection authority.
International Users
We may transfer and store your information outside your home country. For European users, we use Standard Contractual Clauses or other approved mechanisms to safeguard data.
Contact
If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:
Email: [email protected]
MAIL ADDRESS: Obsidian Drip, #17, 2nd floor, 7th Main Road, II Stage, Indiranagar, Bangalore - 560038