PAYMENTS POLICY
POLICY UPDATED: 27-05-2025
Accepted Payment Methods
Obsidian Drip accepts the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards (all major Indian banks)
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Gift Cards issued by Obsidian Drip
All transactions are processed in Indian Rupees (INR).
Secure Payment Processing
Your payment information is protected using industry-standard SSL encryption and secure payment gateways. We do not store any sensitive card or UPI information on our servers.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation via email or SMS. In case of any payment-related failure or delays, please contact us at [email protected].
Payment Failures
In case your payment fails during the transaction:
- Ensure sufficient balance or credit limit.
- Double-check the payment credentials.
- Try an alternative payment method.
If the amount is debited but you do not receive a confirmation, please wait up to 24 hours or contact our support team with the transaction Reference number.
Refunds
Refunds (if applicable) are processed according to our return policy. Once approved, refunds will be credited back to:
Your Obsidian Drip Gift Card (default option)
Original source of payment (where applicable and approved) Refund processing time may vary based on your bank or payment provider.
Gift Cards
Obsidian Drip Gift Cards can be used as a payment method at checkout. They are non-refundable, non-transferable, and cannot be exchanged for cash.
Cash on Delivery (COD)
At this time, Obsidian Drip does not offer Cash on Delivery. All orders must be prepaid through one of the available digital methods.
Modifications and Errors
We reserve the right to correct any errors in pricing or product information and to cancel orders due to payment issues or fraud detection. Prices may change at any time without notice.
Contact Us: For any payment-related queries or assistance, email us at [email protected].